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Customer Support Representative - Legal Services
$35,360 - $39,520/Yr
Pathfinders International Limited - Broomall, PA
posted about 2 months ago
Full-time
Remote - Broomall, PA
Religious, Grantmaking, Civic, Professional, and Similar Organizations
About the position
The Customer Support Representative position at Pathfinders Inc. is designed for an organized and detail-oriented individual who will play a crucial role in managing customer inquiries and maintaining accurate records. This full-time role offers the opportunity to work from home after successful training, contributing to the firm's growth by building sustainable relationships with clients and ensuring their needs are met efficiently.
Responsibilities
- Manage large amounts of incoming/outgoing calls
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate customer records and update information as needed
- Build sustainable relationships and trust with customer accounts
- Submitting/Accepting client orders made via email or online
- Corresponding with clients/court personnel
Requirements
- College degree is preferred
- Previous experience in data entry or other related fields
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to handle high call volumes and manage multiple tasks simultaneously
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
