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Hippo Insurance - Austin, TX
posted 4 days ago
Full-time - Entry Level
Austin, TX
Insurance Carriers and Related Activities
About the position
Hippo is looking for an experienced Customer Support Representative to join our exciting team. We're seeking compassionate support professionals who are willing to think outside the box and add a whole new approach to taking care of our valued customers. This position will work hand-in-hand with our Sales and Underwriting teams to create an amazing customer experience.
Responsibilities
- Provide an unparalleled customer support experience via phone, chat, and email
- Spend your day dedicated to exceeding the expectations and requirements of our customers
- Process customer service requests quickly and thoroughly
- Treat our customer with the Platinum Rule, 'Treat others how they want to be treated'
- Collaborate with our customer on topics such as billing, contact information, payment request and policy level adjustments.
Requirements
- 2+ years' experience in a customer-facing role or contact center environment
- Prior experience in Property or Homeowner's insurance is required.
- Currently hold or have held an active P & C license in the last 12 months
- Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus!
- Excellent oral and written communication skills
- Flexible and willing to do what is needed to get great work done
- A natural inclination to work within a culture that is fast-paced and dynamic
Benefits
- Compensation - Hippo offers a non-negotiable competitive hourly rate of $22.60/hr
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families
- 401(k) retirement plan
- Short & long-term disability
- Employer-paid life insurance
- Flexible Spending Accounts (FSA) for health and dependent care
- Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
