At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks. The Customer Support Representative (CS Rep) plays a crucial role in this mission by providing support to financial institutions utilizing the Apiture software. The CS Rep will be responsible for addressing issues that arise through various channels such as calls, tickets, and emails. This role requires diagnosing production-level issues, identifying trends, and collaborating with internal staff and vendors to resolve customer concerns effectively. Additionally, the CS Rep serves as a voice for users and customers, assisting the Product team in enhancing the user-friendliness of the system based on customer feedback. The position operates on a shift from 11 am to 8 pm EST, Monday through Friday, and is based in Wilmington, NC, with options for remote work depending on the candidate's time zone.