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Customer Support Representative
$45,261 - $52,000/Yr
Sharp Atoms - Arlington, VA
posted about 2 months ago
Full-time - Entry Level
Arlington, VA
About the position
The Customer Support Representative role at Sharp Atoms involves providing technical support to users in Arlington, VA. This position focuses on troubleshooting hardware and software issues, assisting with account management, and ensuring effective communication through various channels. The role is temporary, lasting 6-7 months, and requires collaboration with IT teams to resolve complex problems while maintaining documentation of processes.
Responsibilities
- Provide technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Set up and configure in-person and virtual meetings.
- Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
- Install, configure, and maintain various software.
- Assist users with password resets, account setups, and access permissions.
- Collaborate with other IT teams to resolve complex issues.
- Maintain documentation of procedures, configurations, and troubleshooting steps.
- Stay up to date on the latest technological advances.
Requirements
- 3 years of experience in software troubleshooting.
- Familiarity with ServiceNow ticketing system.
- Entry-level position.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Flexible schedule
