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Customer Support Representative
$33,280 - $37,440/Yr
Active Reach Consulting Inc. - Tulsa, OK
posted about 2 months ago
Full-time - Entry Level
Tulsa, OK
About the position
The Customer Support Representative at Active Reach Consulting plays a crucial role in ensuring effective communication with customers regarding their roofing claims or repairs. This position emphasizes teamwork and the importance of understanding customer needs to deliver exceptional service.
Responsibilities
- Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
- Serve as Movement's professional representative when dealing with customer communications: via phone, email, etc.
- Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them.
- Document each call as per company and departmental policies and procedures.
- Follow up with current and/or potential customers in a timely manner.
- Apply a positive customer service attitude in interactions with all customers.
- Be patient and understanding in all customer interactions.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
Requirements
- Strong communication skills, both verbal and written.
- Ability to work collaboratively with a sales team.
- Knowledge of roofing products and services.
- Experience in customer service roles.
Nice-to-haves
- Experience in the roofing industry.
- Bilingual skills.
Benefits
- Flexible schedule
- Opportunity for performance-based bonuses
