Customer Support Representative
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About The Position
Innovative Refrigeration Systems, Inc. is looking for a results-oriented Customer Support Representative in Lyndhurst, VA. The CSR will act as the primary advocate for ongoing wellbeing of the customer after the sale has been closed. This person will facilitate and manage our Software as a Service (SaaS) onboarding process, resolve any support issues that arise, work with the staff to conduct training on our SaaS products, and manage customer relationships. This entry-level role will act with autonomy to ensure that customers are fully satisfied with the product and continue to be successful with Innovative's software. Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house.
