Customer Support Representative

About the position

The Customer Support Representative at GloryBee plays a critical role in managing customer interactions and order processes, ensuring a seamless experience from inquiry through delivery. They handle the entire order lifecycle using ERP and CRM systems, process EDI transactions, and oversee end-to-end fulfillment. Acting as the main point of contact for customer inquiries, they collaborate closely with sales, logistics, warehouse, and accounting teams to provide real-time updates, resolve issues, and ensure orders align with inventory and customer specifications.

Responsibilities

• Manage customer interactions and order processes from inquiry through delivery.
• Handle the entire order lifecycle using ERP and CRM systems.
• Process EDI transactions and oversee end-to-end fulfillment.
• Act as the main point of contact for customer inquiries.
• Collaborate closely with sales, logistics, warehouse, and accounting teams.
• Provide real-time updates and resolve issues related to orders.
• Ensure orders align with inventory and customer specifications.

Requirements

• Experience in order processing, fulfillment, and EDI transactions, preferably using ERP and CRM systems.
• Strong project management skills to oversee and communicate order timelines effectively.
• Customer service expertise with excellent communication skills.
• Proven ability to collaborate with cross-functional teams.
• Ability to work closely with sales teams to meet account-specific requirements.
• Problem-solving skills for managing escalations and troubleshooting order issues.
• High school diploma or GED required; Bachelor's degree preferred.
• 2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
• Strong attention to detail with experience managing orders across multiple systems.
• Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, especially Excel.

Benefits

• Exceptional benefits program including medical, dental and vision.
• Healthy living reimbursements.
• Generous 401(k) match.
• Competitive paid time off and liberal holiday schedules.
• Rewards and recognition for superior performance.
• Collaborative environment fostering teamwork and accountability.