Customer Support Representative

$37,440 - $43,680/Yr

Emser Tile - Aurora, CO

Full-time - Entry Level

Aurora, CO

Merchant Wholesalers, Durable Goods

About the position

The Customer Support Representative at Emser Tile plays a crucial role in providing exceptional customer service while supporting the internal branch team. This position involves direct interaction with builders, designers, general contractors, and other customers, ensuring their needs are met and complaints are resolved efficiently. The representative will assist in the daily operations of the branch, contributing to a positive customer experience and maintaining professional relationships.

Responsibilities

• Assist in day-to-day functioning of the branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to the branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered.
• Assist with placement of orders, refunds, or exchanges.

Requirements

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent.
• Ability to flex into the Warehouse as needed by Operations Team.
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

Nice-to-haves

• Forklift experience a plus.
• Building and product knowledge a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance