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Customer Support Representative
$41,600 - $62,400/Yr
West Palm Management Firm - Jupiter, FL
posted about 2 months ago
Full-time - Entry Level
Jupiter, FL
About the position
The Customer Support Representative role is essential for building and maintaining client relationships while driving sales revenue. This position focuses on engaging customers, understanding their needs, and providing exceptional service. The representative will work in a supportive team environment that values transparency and professional growth, contributing to the overall success of the organization and its clients.
Responsibilities
- Engage customers in conversations to assess their wants and needs, identifying products and services to meet those demands.
- Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible.
- Drive sales revenue by following up directly with customers on unresolved inquiries or requests.
- Enthusiastically support our company values and mission.
- Actively promote teamwork, leading by example and taking the initiative to assist others in achieving team sales goals.
- Input customer information into our system following all company confidentiality guidelines.
- Stay up to date on new products, features, or sales promotions offered by our clients.
- Follow our policy, procedures, and guidelines.
Requirements
- A high school diploma or equivalent.
- No experience is needed - complete training is provided.
- Background in Customer Support, Client Relations, or Sales is a plus.
Nice-to-haves
- Proven ability to upsell products, build customer relationships, and drive sales.
Benefits
- Professional development assistance
