This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Evenflo - Piqua, OH
posted 4 days ago
About the position
The position involves handling a high volume of incoming calls, with a target of answering over 40 calls per day. The role requires documenting information and placing orders in a computer system. Successful candidates will undergo paid training to become a Child Passenger Safety Tech (CPST), which includes the opportunity to provide car seat installation instruction to consumers via Video Installation Appointments. Over time, responsibilities will expand to include answering consumer emails, live chats, and responding to social media inquiries and reviews. Continuous learning is essential, which may involve emails, training sessions, and reviewing instructions. After approximately two weeks of training, employees will have the option to work from home.
Responsibilities
- Answer 40 + incoming calls per day.
- Document information and place orders in a computer system.
- Undergo paid training to become a Child Passenger Safety Tech (CPST).
- Provide car seat installation instruction via Video Installation Appointments as a CPS Tech.
- Answer incoming consumer emails.
- Answer Live Chats.
- Respond to Social Media inquiries and reviews.
- Engage in continuous learning through emails, training sessions, and reviewing instructions.
- Work from home after training (approximately 2 Weeks).
Requirements
- Excellent typing, written, verbal and communication skills.
- Grammar and spelling excellence is required.
- Previous experience answering consumer questions/consumer reviews on Social Media platforms is very helpful.
- Bright, friendly, enthusiastic, positive team player who takes direction and constructive feedback with a positive attitude.
- Punctual and able to adhere to a schedule.
- Able to sit for long periods of time.
- High school diploma or equivalent; related experience and/or training.
Nice-to-haves
- Previous call center experience preferred.
- College education is a plus.
