customer support representatives

Randstad • Jacksonville, FL

408d • $41,600 - $43,680

About The Position

Randstad is seeking professional Customer Support Representatives to join a local financial services team in Jacksonville, Florida. This role is ideal for individuals passionate about delivering quality customer service and offers a great opportunity to start a career in the financial field. The position is temp to perm, with a pay rate of $21 per hour and requires working onsite.

Requirements

• 2 years of experience in customer service or related field
• High school diploma or equivalent

Nice To Haves

• Experience in banking operations
• Familiarity with call center support

Responsibilities

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries
• Handle 40-60 calls/day
• Deliver quality service by providing effective and efficient operations support
• Manage risk by accurately authenticating clients
• Fully adhere to policy and procedures
• Proactively identify and escalate potential risk
• Navigate through multiple applications and tools

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED