customer support representatives

RandstadJacksonville, FL
408d$41,600 - $43,680

About The Position

Randstad is seeking professional Customer Support Representatives to join a local financial services team in Jacksonville, Florida. This role is ideal for individuals passionate about delivering quality customer service and offers a great opportunity to start a career in the financial field. The position is temp to perm, with a pay rate of $21 per hour and requires working onsite.

Requirements

  • 2 years of experience in customer service or related field
  • High school diploma or equivalent

Nice To Haves

  • Experience in banking operations
  • Familiarity with call center support

Responsibilities

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries
  • Handle 40-60 calls/day
  • Deliver quality service by providing effective and efficient operations support
  • Manage risk by accurately authenticating clients
  • Fully adhere to policy and procedures
  • Proactively identify and escalate potential risk
  • Navigate through multiple applications and tools

Benefits

  • Health insurance
  • 401K contribution
  • Incentive and recognition program
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