About the position
Customer Support Specialist, AMI at Vivint, Inc. is a pivotal role within the Account Management Innovation (AMI) team, which is a key growth engine for the company. Vivint Smart Home, a subsidiary of NRG, is dedicated to redefining the home experience through intelligent products and services. The company serves over 7.3 million customers, focusing on creating smarter, safer, and more sustainable homes. As a Customer Support Specialist, you will be at the forefront of customer interaction, ensuring that every customer call is handled with enthusiasm and a commitment to providing world-class service. This role involves taking inbound and outbound calls from new customers, guiding them through the transition from the point of sale to the installation of their equipment. You will be expected to adapt to a fast-paced environment, demonstrating excellent communication skills and a goal-driven mindset. The position offers full-time employment with a competitive hourly wage, plus commissions and performance bonuses. The department operates from 6:00 am to 11:00 pm MT, requiring flexibility in scheduling, including one weekend day. Bilingual candidates in Spanish and English are preferred, with an additional pay incentive for language skills. The role emphasizes teamwork, accountability, and a growth mindset, encouraging employees to learn and apply feedback to achieve both personal and professional goals. Vivint fosters a culture of safety and responsibility, ensuring that all employees contribute to a safe working environment.
Responsibilities
- Take inbound and outbound calls from new customers.
- Provide world-class customer service during each call.
- Ensure a smooth transition for customers from the point of sale to equipment installation.
- Adapt to new situations and handle multiple demands effectively.
- Collaborate with team members to meet department goals.
Requirements
- High school diploma or GED equivalent.
- Ability to work on-site at the Provo location.
- Proficient with essential computer functions and software tools.
- Ability to pass a background check and obtain an Alarm License upon offer.
- Bilingual in Spanish and English preferred.
Nice-to-haves
- Experience in customer service or sales roles.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
Benefits
- Paid training
- Health insurance
- On-site gym
- Dental insurance
- Vision insurance
- 401(k) matching
- Gym membership
- Life insurance
- Food provided
