Customer Support Specialist (AP1)

$43,659 - $43,659/Yr

Opportunities For Ohioans With Disabilities

Part-time - Entry Level

Food Services and Drinking Places

About the position

The Customer Support Specialist (CSS) at Opportunities for Ohioans with Disabilities (OOD) plays a crucial role in supporting Vocational Rehabilitation (VR) professionals by providing administrative assistance and excellent customer service. This position involves greeting customers, answering inquiries, managing office tasks, and facilitating communication between clients and staff, all aimed at empowering individuals with disabilities to achieve meaningful employment.

Responsibilities

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

Requirements

• 1 year training or 1 year experience in secretarial science or business office applications.
• Computer Literacy
• Scheduling
• Clerical & Data Entry
• Customer Service
• Attention to Detail
• Customer Focus
• Listening
• Teamwork
• Verbal Communication

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)