Paylocity - Lake Mary, FL
posted 4 months ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. As a Customer Service Representative (Account Manager I) with Paylocity, you will be resolving Payroll and Human Resources (HR) system issues. We are looking for ambitious learners, ready for a new challenge that includes troubleshooting, problem solving, and building rapport with our business clients (B2B). In this role, you will manage a shared book of business with your team. Your goal is to retain clients by providing outstanding support via phone and email, using technical knowledge, leveraging resources, and prioritizing requests.