Customer Support Specialist (remote) Hendersonville, TN

$36,920 - $36,920/Yr

Central Research - Hendersonville, TN

Full-time - Entry Level

Hybrid - Hendersonville, TN

Administrative and Support Services

About the position

Central Research, Inc. is seeking Customer Support Specialists to provide contact center support for federal student loan services. This remote position requires individuals to assist customers with their inquiries, ensuring compliance with federal regulations while maintaining high standards of customer service. The role involves data entry, processing applications, and updating borrower accounts, all while working in a fast-paced environment.

Responsibilities

• Review customer applications for various student loan programs for completion and accuracy.
• Handle processing, reporting, and correspondence requests regarding student loans and perform appropriate account updates/changes.
• Adhere to applicable client requirements, policies, and Federal and State regulations.
• Complete tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance expectations.
• Utilize internal and external systems to complete requests from various sources including correspondence/documents and internal reports.
• Properly service borrower accounts through processing and completion of internal requests via IDQ and email requests from internal departments.
• Ensure the highest levels of privacy and security to protect customers and business partners while providing exceptional customer service.
• Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns.
• Report any compliance issues to leadership.
• Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations.
• Demonstrate reliability through attendance and promptness.

Requirements

• High School diploma required.
• 12 months experience in administrative support.
• 12 months computer experience in a business environment.
• Ability to obtain and maintain a Public Trust security clearance (Federal 5C).
• Must NOT be in default on any Federal Student Loans or defaulted loans guaranteed by the federal government.
• Must be a US Citizen.
• No felonies or misdemeanors within the last 7 years that could affect security clearance.
• No collections exceeding $7,500 that could affect security clearance.
• Qualified applicants must reside within a 75-mile radius of Hendersonville, TN.

Nice-to-haves

• Bachelor's degree.
• 12 months of experience working on a student loan contract.
• 12 months of experience working in a Call Center.
• 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote).
• Experience reviewing contracts and application documents for completion and accuracy.

Benefits

• $17.75 per hour compensation.
• $4.41 per hour paid in Health and Welfare, covering full cost of employee-only medical, dental, and vision premiums for a 40-hour week.