Customer Support Specialist (remote) Hendersonville, TN

$36,920 - $36,920/Yr

Central Research - Hendersonville, TN

Full-time - Entry Level

Hybrid - Hendersonville, TN

Administrative and Support Services

About the position

Central Research, Inc. (CRI) is seeking Customer Support Specialists to provide contact center support for federal student loan servicing. This remote position involves reviewing customer applications, ensuring compliance with federal regulations, and delivering exceptional customer service while maintaining privacy and security standards. The role requires participation in a comprehensive training program and offers a competitive hourly wage along with health and welfare benefits.

Responsibilities

• Review customer applications for various student loan programs for completion and accuracy.
• Handle processing, reporting, and correspondence requests regarding student loans and perform appropriate account updates/changes.
• Adhere to applicable client requirements, policies, and Federal and State regulations.
• Complete tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance expectations.
• Utilize internal and external systems to complete requests from various sources including correspondence/documents and internal reports.
• Ensure proper servicing of borrower accounts through processing internal requests and email requests from internal departments and Customer Service Representatives.
• Maintain the highest levels of privacy and security to protect customers and business partners while providing exceptional customer service.
• Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or compliance concerns.
• Report any compliance issues to leadership.
• Participate in continuing education programs to stay updated on changes in federal and state laws and regulations.
• Demonstrate reliability through attendance and punctuality.

Requirements

• High School diploma required.
• 12 months experience in administrative support.
• 12 months computer experience in a business environment.
• Ability to obtain and maintain a Public Trust security clearance (Federal 5C).
• Must NOT be in default on any Federal Student Loans or defaulted loans guaranteed by the federal government.
• Must be a US Citizen.
• No felonies or misdemeanors within the last 7 years that could affect security clearance.
• No non-medical collections exceeding $7,500 that could affect security clearance.

Nice-to-haves

• Bachelor's degree.
• 12 months of experience working on a student loan contract.
• 12 months of experience working in a Call Center.
• 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote).
• Experience reviewing contracts and application documents for completion and accuracy.

Benefits

• Paid training
• Dental insurance
• Vision insurance