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Richardson Sports Incposted about 1 month ago
Full-time • Entry Level
Springfield, OR
About the position
Join the Team as a Customer Support MVP! Are you ready to step into a role where you can bring your energy, enthusiasm, and communication skills to the field? At Richardson, we believe every position is a vital part of the team, and we’re looking for a Customer Support all-star to join us! If you thrive in a fast-paced environment and are passionate about providing championship-level service, this is your chance to shine.
Responsibilities
- Build and maintain trusted relationships with accounts by providing exceptional service.
- Process stock and custom purchase orders from dealers and distributors across our three sales divisions.
- Communicate effectively with accounts about product information, inventory availability, and delivery timelines.
- Develop a comprehensive knowledge of Richardson’s product lineup and services.
- Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service.
- Assist customers in resolving issues while maintaining a positive relationship.
Requirements
- Excellent written and verbal communication skills to connect with customers and teammates effectively.
- At least one year in a customer service-related role.
- Proven experience as an Account Manager, Key Account Manager, or in a similar role with a focus on maintaining strong client relationships.
- Proficiency with MS Office and strong computer and keyboarding skills.
- A track record of delivering client-focused solutions based on customer needs.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- High School Diploma or GED is required, but a college degree is preferred.
Benefits
- Employer-paid health, dental, and vision insurance.
- Paid Time Off.
- Seven paid holidays, free life insurance.
- 401 K, Flexible Spending Account, Health Reimbursement Account.
- Access to our company store.
- Modern work environment with ergonomic furniture and on-site perks like a café, exercise room, and team-building events.
