Customer Support Team Leader
Ricoh Electronics•Northampton, MA
472d•Hybrid
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About The Position
The Customer Support Team Leader at Ricoh is responsible for managing and developing a team of customer support members to ensure high-quality service delivery to both external and internal customers. This role involves performance management, coaching, and training of team members to meet key performance indicators and enhance customer satisfaction. The leader will also engage in continual improvement projects and ensure adherence to company policies and procedures.
