Customer Svc Associate Self Pay

About the position

Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments. This is a 100% remote position however, currently we are unable to consider candidates for remote opportunities in the following states: California, Hawaii, Illinois, New York, Rhode Island, Vermont, Connecticut and Washington.

Responsibilities

• Maintain contact with our patient population to resolve outstanding account balances
• Reduce delinquency for assigned accounts
• Arrange payment schedule, adjust insurances for billing purposes and/or request alternative methods of payment/charity funding
• Perform high volume inbound and outbound phone calls for collections
• Research accounts receivable issues as required or directed
• Provide excellent customer service
• Promote a patient-centric approach to working medical collections
• Manage accounts receivable balances for hospital billing by reducing the AR to cash and processes surrounding AR
• Monitor and maintain a high level of productivity and quality of work to achieve monthly self-pay collection goals

Requirements

• High School Diploma or equivalent, required
• Commitment to excellent customer service, required
• Ability to both work independently and as an integral part of team, required

Nice-to-haves

• Knowledge of billing and collection processes, preferred
• Knowledge of payment assistance and charity programs, preferred
• Bilingual; Spanish speaking

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness