CUSTOMER SVC/CLERK

Metro Market - Oconomowoc, WI

Part-time - Entry Level

Oconomowoc, WI

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Clerk position at Metro Market involves delivering exceptional customer service and ensuring a positive shopping experience. The role requires resolving customer concerns, identifying operational improvements, and embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. This part-time position is integral to maintaining front-end operations and supporting a team-oriented environment.

Responsibilities

• Deliver a high level of service and excellent customer experience by resolving customer concerns.
• Identify and communicate opportunities that could improve operations and create a better shopping experience.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
• Greet customers in a genuine and friendly manner throughout the store and assist them with their needs.
• Anticipate customer needs and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit, and labor goals through effective cost control and excellent service.
• Ensure prompt, accurate customer check-out and adherence to company policies and regulations.
• Train, monitor, and coach associates on front end policies and procedures.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence.
• Gain and maintain thorough knowledge of checkout transactions policies and procedures.
• Operate equipment such as scanners and registers per company standards.
• Assist with front-end functions including stocking, bagging, and cleaning.
• Comply with and reinforce all food safety, sanitation, and safety regulations.

Requirements

• Minimum High School Diploma or GED.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement and decision-making skills.
• Friendly, approachable, outgoing demeanor, and a team player.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.

Nice-to-haves

• Familiarity with Microsoft Office Word and Excel.

Benefits

• Flexible scheduling options.
• Opportunities for career growth and development.
• Supportive work environment with a focus on teamwork.