CUSTOMER SVC/CLERK

King Soopers - Pueblo, CO

Part-time - Entry Level

Pueblo, CO

Food Manufacturing

About the position

The Customer Service Clerk position at King Soopers involves delivering exceptional customer service and enhancing the shopping experience for customers. The role requires effective communication, problem-solving skills, and a commitment to the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety. This position is integral to maintaining a positive shopping environment and ensuring customer satisfaction.

Responsibilities

• Deliver a high level of service and excellent customer experience by resolving customer concerns.
• Identify and communicate opportunities that could improve operations and create a better shopping experience.
• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items, and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front end cleanliness, maintenance, and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state, and federal laws/regulations.
• Train, monitor, and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures, and price checks to reduce shrink and waste.

Requirements

• High School Diploma or GED
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Nice-to-haves

• Familiar with Microsoft Office Word and Excel