CUSTOMER SVC/DEPT LEADER

Pick And Save - River Hills, WI

Full-time - Mid Level

River Hills, WI

Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves creating an outstanding customer experience through exceptional service while ensuring a safe and clean environment that encourages customer return. The role includes directing and supervising all day-to-day functions and activities of the Front-end department, executing best practices, and maintaining established standards. The individual will embrace the Customer 1st strategy and promote teamwork among associates to achieve company goals.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Direct and supervise all day-to-day functions of the Front-end department.
• Execute best practices, goals, and standards for the department.
• Embrace the Customer 1st strategy and encourage excellent customer service among associates.
• Model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates to promote teamwork and achieve company/store goals.
• Create an environment that makes customers feel welcome and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products and make suggestions to customers.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Manage scheduling of Front-end associates for adequate coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal, and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Schedule price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs and comply with safety procedures.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Notify management of customer or employee accidents and report safety risks or illegal activity.

Requirements

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Retail or customer service experience.

Nice-to-haves

• Promote trust and respect among associates.