CUSTOMER SVC/LEAD

Jay C Stores - Petersburg, IN

Part-time - Entry Level

Petersburg, IN

About the position

The Customer Service Lead position at Jay C Stores focuses on creating an outstanding customer experience through exceptional service. The role emphasizes maintaining a safe and clean environment to encourage customer return, while embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. This position is integral to the Kroger family of companies, which aims to feed the human spirit by providing diverse teams with a common purpose centered around food and community engagement.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
• Handle funds, coupons, and tenders according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.

Requirements

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Must be 21 years old

Nice-to-haves

• Cashier experience
• Second language proficiency

Benefits

• Opportunities for career growth
• Supportive work environment
• Diverse team culture