CUSTOMER SVC/SHIFT LEADER

Ruler Foods - Saint Charles, MO

Part-time - Entry Level

Saint Charles, MO

11-50 employees

Food and Beverage Retailers

About the position

The Customer Service/Shift Leader position at Ruler Foods is focused on creating an outstanding customer experience through exceptional service. This role involves overseeing store operations in the absence of the Store Manager and Store Managers in Training, while also encouraging team members to deliver excellent customer service and maintaining a safe and clean environment for customers.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Encourage team members to deliver excellent customer service.
• Oversee total store operations in the absence of Store Manager and Store Managers in Training.
• Assist store management and team members in achieving a favorable customer shopping experience.
• Lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Identify opportunities in the store, develop solutions, and create action plans for implementation.
• Drive sales by working with the store management team to maximize sales and profits while managing shrink.
• Assist in reducing turnover, increasing retention, and maintaining consistent store operations.
• Manage labor and supply costs to meet customer service and financial targets.
• Ensure customer returns and exchanges are handled satisfactorily and in compliance with company policies.
• Maintain awareness of inventory and stocking conditions to ensure ordering system integrity.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.

Requirements

• Past work record reflects dependability and integrity.
• Ability to pass a pre-employment background check.
• Knowledge of basic math.
• Effective communication and reading skills.
• Ability to handle stressful situations.

Benefits

• Opportunities for career growth and development.
• Supportive work environment with a focus on teamwork.