Customer Team Leader (District Sales Manager), Virology - Tri-State District

$164,800 - $259,400/Yr

Merck KGaA Darmstadt Germany

Full-time - Manager

Onsite

Chemical Manufacturing

About the position

The Customer Team Leader (CTL) is a field-based sales management position responsible for leading the sales efforts in the Tri-State district, specifically Pennsylvania, New Jersey, and Delaware. This role focuses on establishing a customer-centric initiative, managing a team of Customer Representatives, and maximizing sales performance to achieve budget targets. The CTL will also collaborate with various stakeholders and develop business plans to enhance product access and sales effectiveness.

Responsibilities

• Hire, lead, and manage Customer Representatives for the Tri-State district.
• Coach direct reports, oversee training, and complete people management processes for Customer Representatives.
• Develop and resource their customer team to address customer needs.
• Maximize sales team's performance and help achieve/exceed sales and budget targets.
• Collaborate with field-sales personnel, including Customer Team Leaders, Commercial Operations Directors, and Account Managers.
• Develop business plans for the sales district/geography and implement national sales strategies and programs.
• Communicate and coordinate with both district and cross-functional teams and share best practices with direct reports and peers.
• Lead district sales meetings to inform and guide the sales team.
• Conduct annual and ongoing performance reviews and competency assessments for direct reports.
• Handle discipline and termination of employees as needed in partnership with Human Resources.

Requirements

• BS/BA degree and a minimum of five (5) years' experience in Sales, Marketing or Managed Care - Pharmaceutical industry, or a High School Diploma with at least ten (10) years of equivalent experience, with four (4) of those years being within the pharmaceutical, biotech, or healthcare industries.
• Ability to establish relationships and networks within a customer organization.
• Valid driver's license and able to drive a vehicle.
• Willingness to travel 25 - 30% of the time.

Nice-to-haves

• MBA/MS in Science, Business, or Health Care discipline.
• Minimum of three (3) years' experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations.
• Minimum of two (2) years' experience working in Marketing, Managed Care, or Sales support areas within the pharmaceutical industry.
• Experience selling in the Pharmaceutical, Biotech & Medical Device Industry.
• Previous Field Sales Management experience.

Benefits

• Bonus eligibility
• Long term incentive if applicable
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays
• Vacation
• Sick days