Customer Technical Specialist

$48,000 - $52,000/Yr

Launchpointpeo - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Customer Technical Specialist position at Subsidium, Inc. involves providing enterprise engineering, operations, and maintenance support services for the United States Coast Guard IMS program. The role is focused on delivering Tier 1 remote support, desktop support, and field technician support, ensuring the reliability and security of computing environments in both unclassified and classified settings. The position is based in Miami, FL, and requires a commitment to customer service and technical excellence.

Responsibilities

• Provide Tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades.
• Perform software installations and remediation to ensure application reliability.
• Responsible for account management (password reset, account maintenance).
• Create email accounts, change status in Active Directory.
• Monitor, manage, and secure employees' mobile devices.
• User support for network and desktop hardware and software complications and training.
• Diagnose IT and network problems, and recommend and/or implement solutions.
• Implement Virtual Desktop infrastructure allowing virtual desktop management.

Requirements

• HS Diploma or GED or 3 years of relevant experience.
• U.S. Citizenship required; ability to obtain Secret (or higher) clearance.
• Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs.
• Experience working with various Microsoft Windows operating systems.
• Professional written and interpersonal skills are essential when communicating with Clients.
• Experience installing and configuring computer systems and applications.

Nice-to-haves

• 1+ years of proven experience in a heavy customer focus position involving technical knowledge and services.
• ITIL foundation certification or familiarity with ITIL methodologies and best practices.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Industry-specific certification may be required.

Benefits

• Medical / Vision and Dental Plans
• Holiday and Personal Time Off Pay
• 401K plan
• Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs