Customs Entry Writer
C.H. Robinson Worldwide - Long Beach, CA
posted 2 days ago
About the position
C.H. Robinson, one of the world's largest logistics platforms, is seeking a Customs Entry Writer. In this role, you will be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You will act as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and a strong sense of accountability and urgency. Our dynamic and comprehensive training program will set you up for success, including a mix of group activities, self-guided learning, coaching, and mentoring to help you become an expert in our systems and processes. Many successful Customs Entry Writers advance their careers with us in Global Compliance, Sales, or Account Management, making this role a great introduction to C.H. Robinson and a way to start, refresh, or enhance your career.
Responsibilities
- Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
- Demonstrate mastery with respect to the customs brokerage products' standard operating procedures (SOP) and best practices.
- Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
- Begin to develop the skill to serve as a custom's trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
- Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
- Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.
Requirements
- High school degree or GED equivalent
- Minimum of 1 year of customs entry-writing experience
Nice-to-haves
- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of programs
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client focused
- Excellent follow up with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven office environment
- Bachelor's degree
Benefits
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
