Customs Operations Specialist

Deutsche Post DHL Group - Port Huron, MI

Full-time - Entry Level

Port Huron, MI

10,001+ employees

Couriers and Messengers

About the position

DHL Global Forwarding is seeking a Customs Entry Processing Agent to join our team in Port Huron, Michigan. In this role, you will be responsible for managing the customs entry documentation process for our customers, ensuring that all necessary information is accurately entered into our computerized system. This position is crucial in facilitating the smooth flow of goods across borders, and you will play a key role in maintaining compliance with customs regulations. As part of a global logistics provider, you will work closely with various stakeholders, including importers and government agencies, to ensure that shipments are processed efficiently and effectively. Your primary responsibilities will include entering new customer orders into our DHL system to obtain the release of cargo, ensuring that all data is uploaded completely and accurately. You will also be responsible for completing document auto uploads as needed and maintaining positive relationships with both internal and external customers. This role requires a thorough understanding of Special Program Indicators (SPI) related to Free Trade Agreements (FTAs) and Participating Government Agencies (PGAs), as you will be processing medium complexity air and ocean shipments. Additionally, you may be assigned other tasks as needed to support the team and the overall operations of the customs brokerage department. To succeed in this position, you will need to demonstrate exceptional customer service skills, strong communication abilities, and flexibility to work various shifts, including days, evenings, nights, or weekends. A minimum of 1-2 years of experience in a related field is required, along with proficiency in Microsoft Office applications and strong data processing skills. Join us at DHL Global Forwarding and take the next step in your career with the largest global transportation and logistics company!

Responsibilities

• Enter new customer orders into our DHL computerized system to obtain release of cargo
• Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
• Completes document auto upload as needed into DHL computerized system
• Work with importer to obtain missing information via telephone or email
• Maintains positive and professional customer relationships (internal and external)
• Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA's (Participating Government Agencies)
• May be assigned additional tasks as needed

Requirements

• HS diploma or GED required
• Keyboarding / 10 key data processing skills required
• Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required
• Exceptional customer service skills
• Strong communication skills
• Flexibility to work various shifts: days, evenings, nights, or weekends
• Minimum of 1-2 years of experience in area of responsibility

Benefits

• Competitive base salary
• 401(k) with a match: Pre-tax 401(k) contribution plan with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount
• Comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs
• Optional vision coverage for eye exams, frames, and contact lenses
• Optional dental coverage for preventative, major, and basic dental services
• Paid time off for 7 major holidays each calendar year plus 8 floating holidays and accrued vacation days