Innova Solutions USA - New York, NY
posted 3 months ago
Innova Solutions is seeking a Training Manager to join our team in New York, New York. This role is pivotal in enhancing our customer experience (CX) through effective communication and training strategies. The Training Manager will co-create the CX&E communications strategy in collaboration with the Operational Excellence team and CX&E leadership team. This includes developing and owning the CX&E communications plan to ensure awareness among CX&E colleagues, managing the collection and development of impactful communications content, and creating engaging materials that build CX&E brand recognition. The role also involves leading the execution and coordination of the CX&E internal and external communications plan, managing key communication channels, and identifying continuous improvement opportunities related to communications operations. In addition to communications, the Training Manager will manage the CX training implementation plan, contributing to the overall CX training strategy. This includes assessing, designing, developing, implementing, and evaluating training assets and tools. The Training Manager will break down complex compliance and technical subjects into easily understood learning experiences, provide training support for CX&E initiatives, and project manage training development initiatives. The role requires collaboration with global stakeholders and a commitment to continuous improvement of training roll-out processes and tools to enhance delivery effectiveness and user experience. Monitoring training performance metrics and sharing findings with the Operational Excellence Team is also a key responsibility.