CX Copywriter, Product and Subscription Lifecycle, Ring

$64,400 - $137,700/Yr

Amazon - Hawthorne, CA

Full-time - Mid Level

Hawthorne, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The CX Copywriter at Ring will be responsible for creating and managing content that enhances the customer experience across various channels. This role involves strategizing and executing campaigns related to product launches, subscriptions, and customer education, all while maintaining a consistent brand voice. The ideal candidate will collaborate with cross-functional teams to ensure a seamless user experience and drive customer engagement through innovative content solutions.

Responsibilities

• Concept, strategize, write, research and execute a variety of cross-channel campaigns for product, subscription, education, post setup, onboarding, and retention
• Craft a seamless user experience across all touch points (email, app, site, support, etc.) to blend technical accuracy and creativity
• Deliver inventive, easily maintainable, and scalable solutions for complex design and technical problems where product strategy may not be defined
• Independently lead campaigns and collaborate with cross-functional partners, stakeholders and go-to-market to drive consensus across teams and advocate for decisions that balance customer needs and business goals
• Partner with copywriters, designers, researchers, and product managers to create customer-focused content, continually innovate, and improve existing customer experience
• Refine and define both existing and new processes, mechanisms, and standards to drive cross-team alignment and improve efficiency
• Ability to drive toward clear solutions and balance appropriate tradeoffs between speed and quality
• Test dynamic content across email, help and app to improve conversion, engagement and better understand the mindset of customers
• Be data-driven and obsessed with understanding customers and delivering results
• Produce all copy in a neighborly, informative voice in line with brand style guidelines and consistently apply the principles of minimalism ensuring that customers get the most simplified experience
• Audit our support site to help shape and refine the overall customer experience
• Create simple, educational articles on our support site for various content

Requirements

• A comprehensive portfolio demonstrating intelligent branding, customer-focused studies, subscriptions storytelling, range of voice, 360 creative marketing solutions, and customer-centric copy
• 5+ years of relevant digital content creation and/or technical copywriting at an advertising/design agency and/or known brand
• A self-starting, bias-for-action personality who is able to thrive in ambiguity
• Highly proficient in Copywriting, up on tech product messaging trends, and applies and encourages execution of best practices
• Bachelor's Degree in Creative Marketing, Journalism, Communications or similar relevant discipline

Nice-to-haves

• Experience with editing technical content to be delivered to customers with simplicity
• Management of creatives and/or creative mentor experience
• Excellent communication, presentation and interpersonal skills and previous experience driving creative strategy with stakeholders
• Passionate about tech products with understanding of user experience
• Experience working in ticketed Project Management System (Jira, Workfront, Asana, etc.)

Benefits

• Full range of medical, financial, and/or other benefits
• Equity and sign-on payments as part of total compensation package