CX (Customer Experience) Manager

Robert Half - Boston, MA

Full-time - Mid Level

Boston, MA

Administrative and Support Services

About the position

The Customer Experience (CX) Manager will oversee the entire customer journey, focusing on optimizing experiences and driving consumer insights into actionable metrics. This role requires collaboration with stakeholders to set and manage goals, ensuring a high-quality customer experience in a remote setting.

Responsibilities

• Oversee the end-to-end customer journey.
• Identify opportunities to optimize customer experiences.
• Partner with stakeholders to set and manage goals.
• Drive consumer insights into actionable metrics.

Requirements

• Degree in management, user experience, or related field.
• 4+ years of Customer Experience management experience.
• Familiarity with Human-Centered Design (HCD) best practices.
• Prior experience in pharma, healthcare, or related industry.
• Knowledge of Miro or similar platforms.
• Experience with journey mapping.
• Ability to analyze data insights into actionable goals.
• Prior stakeholder management experience.
• Excellent communication skills.
• Strong project management experience.
• Highly collaborative.
• Self-starter.
• Detail-oriented.

Nice-to-haves

• Prior team leadership experience.
• Familiarity with Miro.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan enrollment