Company 100 - Dayton, OH

posted 5 months ago

Full-time - Mid Level
Dayton, OH
Ambulatory Health Care Services

About the position

As a Customer Experience Researcher at Trimble CTCT, you will play a pivotal role in enhancing our product offerings through a deep understanding of user needs, behaviors, and motivations. This position is designed for individuals who are passionate about customer-centric products that address real-world challenges and deliver significant value to our customers in the global Civil Construction industry. You will be responsible for conducting comprehensive research that informs user-centric design solutions, ensuring that our products meet the evolving needs of our users. In this role, you will collaborate closely with various teams, including Customer Research, Customer Segment, and Technical Strategy, to explore and execute a range of research activities. Your insights will guide product teams in developing a profound understanding of our customers and end users. The position requires a blend of qualitative and quantitative research skills, strong analytical capabilities, and effective communication skills to convey findings and recommendations. You will be involved in research planning and execution, where you will work with product teams to clarify research goals and craft clear research plans. Your responsibilities will include designing and executing user research studies using various methodologies such as usability testing, user interviews, surveys, and ethnographic research. You will also conduct in-depth data analysis to uncover user behaviors and motivations, synthesizing findings into actionable insights that drive product improvements. Collaboration is key in this role, as you will work closely with UX Design, Product, and Technical Leads to ensure that customer and user insights are integrated into design iterations. You will coordinate with customer support teams to gather user feedback and identify areas for improvement, ensuring a cohesive understanding of user needs across the organization. This position may require domestic and international travel (less than 25%) to conduct research on construction job sites and gather user feedback at various research events.

Responsibilities

  • Collaborate with product teams to clarify and align understanding of research goals and objectives.
  • Craft clear research plans for execution by UX and Product Leads.
  • Recruit and manage participants for user research studies.
  • Advise on research methodologies and best practices to ensure consistency and high-quality research.
  • Design and execute user research studies using various methods such as usability testing, user interviews, surveys, and ethnographic research.
  • Conduct in-depth data analysis to uncover user behaviors, needs, and motivations.
  • Maintain long-term engagement within user cohorts with the Customer Experience, Customer Segment, and Product teams.
  • Synthesize findings into actionable insights and recommendations.
  • Collaborate with UX Leads, Product teams, and the Data Insights group to enhance product analytics and quantitative research best practices.
  • Identify user research needs and opportunities to simplify the overall customer experience.

Requirements

  • Bachelor's or Master's degree in User Experience, Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field.
  • 3+ years of experience in UX/CX research or a related role.
  • Proven track record of conducting and leading various user research studies.
  • Experience with a range of research methods and tools.
  • Strong understanding of user-centered design principles and design thinking.
  • Proficiency in research and analysis tools such as Dovetail, Qualtrics, Tableau, PowerBI, Excel, and design software like Figma or Adobe Creative Suite.
  • Experience with contextual inquiry and field studies techniques.

Nice-to-haves

  • Experience in the construction industry or related fields.
  • Familiarity with statistical analysis tools and software.
  • Knowledge of agile methodologies and product development processes.

Benefits

  • Comprehensive core benefits including Medical, Dental, Vision, Life, and Disability insurance.
  • Time off plans and retirement plans.
  • Tax savings plans for health, dependent care, and commuter expenses.
  • Paid Parental Leave.
  • Employee Stock Purchase Plan.
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