CX/UX Data Analyst-Customer Insights & Visualization Specialist

Amentum - Plano, TX

Full-time - Mid Level

Plano, TX

Professional, Scientific, and Technical Services

About the position

The CX/UX Data Analyst-Customer Insights & Visualization Specialist role at Artmac Soft is designed for a self-motivated individual with a passion for data analysis and customer experience. The primary purpose of this position is to enhance customer experiences by analyzing diverse data sets to identify customer pain points and causal relationships. The analyst will provide insights to the Digital UX and CX teams, helping to develop compelling narratives through reports and visual aids.

Responsibilities

• Utilize data analytics tools like Adobe Analytics to optimize data usage for team objectives.
• Monitor and analyze product performance metrics to maintain an up-to-date view of customer experience (CX).
• Leverage metrics to assess CX health and implement data-driven insights for the CX team and business stakeholders.
• Use data visualization tools such as Tableau, Power BI, or Quantum Metrics to track and report on CX key performance indicators (KPIs).
• Analyze Voice of the Customer (VOC) metrics using tools like Verint and Qualtrics.
• Collaborate with CX researchers, designers, content writers, and strategists to ensure data aligns with team objectives.
• Manage multiple projects simultaneously while adhering to tight deadlines.
• Interpret complex data sets and communicate insights in an accessible manner for non-data experts.

Requirements

• Preferred bachelor's degree or equivalent in data analytics, statistics, or economics.
• 2 years of experience in data analysis or a related field, focusing on business, information technology, and data mining.
• Strong analytical skills to identify consumer pain points from data.
• Proficiency in industry-standard analytics and data visualization tools.
• Excellent communication, project management, and organizational skills.

Nice-to-haves

• Empathetic and enthusiastic about data analysis with a collaborative spirit.