CX/UX Designer - Hybrid TX/FL/KS/NJ/PA R0045096

Wolters Kluwer - Coppell, TX

Full-time - Mid Level

Coppell, TX

10,001+ employees

Publishing Industries

About the position

The CX/UX Designer at Wolters Kluwer is responsible for creating exceptional user experiences for Tax & Accounting software applications. This role involves collaborating with UX team members, Product Management, and agile teams to translate complex requirements into user-friendly solutions. The designer will implement Lean UX principles, produce various UX artifacts, and ensure that the design aligns with customer needs and business goals. The position is hybrid, requiring in-office presence eight days a month, and reports to the Lead CX/UX Designer.

Responsibilities

• Work closely with UX team members, Product Management, and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view.
• Participate in various customer research efforts to define the customer-driven user experience.
• Produce necessary UX artifacts (journey maps, storyboards, wireframes, prototypes, UI specification deliverables, user testing, etc.) for hand-off to product teams.
• Contribute and adhere to the development of the Design System.
• Gain quick, continuous user feedback to help guide the design process.
• Support User Acceptance Testing (UAT): issue identification and resolution.
• Manage individual workload and deliver to agreed-upon project milestones.
• Foster a creative, positive, efficient and collaborative team working environment.
• Identify/mitigate risks to delivering solutions on time.
• Communicate effectively with both technical and non-technical individuals at all levels.
• Stay current, and even ahead of, design trends and industry standards.

Requirements

• 2+ years of experience as a User Interface Designer, UX Designer, or similar role.
• Strong visual design sense, familiarity with branding standards across a portfolio suite of software products.
• Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications.
• Knowledge of Lean UX/Agile Methodologies.
• Knowledge of user research methods: contextual inquiry, persona development, and usability testing.
• Able to listen well to user needs and ask the right questions.
• Experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs.
• A portfolio that demonstrates problem solving, innovation, and design across multiple platforms.
• Fluency in best practices for Web-based information architecture and design as well as strong knowledge of usability principles and techniques.
• Working knowledge of Software as a Service (SaaS) is a plus.
• Technical Skills: Figma, Miro, Sketch, InVision, Microsoft Office Suite (Word, Excel, PowerPoint), HTML, CSS, SASS, LESS, Angular, Bootstrap.

Nice-to-haves

• Experience with accounting software.
• Familiarity with product management processes.

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Vision insurance