Cyber Security Analyst

Arraya Solutions - Blue Bell, PA

Full-time - Entry Level

Blue Bell, PA

Professional, Scientific, and Technical Services

About the position

Arraya Solutions is seeking a Cyber Security Analyst to join their Managed Services team. This role involves managing and monitoring cyber security technologies to protect customers from emerging threats. The analyst will be responsible for reviewing existing client security controls, coordinating security enhancements, and responding to security incidents. The ideal candidate should have a strong technical background, be detail-oriented, and possess a passion for cyber security operations.

Responsibilities

• Perform vulnerability scans on customer systems and generate reports.
• Manage a diverse set of security platforms and generate reports.
• Administer Multi-Factor Authentication products.
• Conduct security audits and provide reports for senior leadership consideration.
• Respond to customer security incidents and perform remediation and cleanup.
• Install, configure, and maintain security tools and technologies.
• Conduct vulnerability assessments and follow up for issue resolution.
• Troubleshoot security systems and provide recommendations to better support customer environments.
• Update ticket, task, and service request details to support triage, escalation, and resolution.
• Capture, document, and transfer knowledge of customer environments to junior personnel.
• Train and certify on supported technologies.

Requirements

• 1-3 years' recent experience in a hands-on cyber security IT support role.
• Candidate must possess relevant certifications from vendors such as Microsoft, Cisco, and Fortinet.
• Understanding of cyber security technologies including firewalls, IDS/IPS, SIEM, access control, encryption, networks, anti-malware, servers, vulnerability management, and other security solutions.
• Experience working with Cisco security technologies preferred.
• Demonstrated ability to support users and troubleshoot problems remotely.
• Demonstrated ability to communicate and collaborate with other team members.
• Demonstrated ability to manage workload and make productive use of time.
• Experience managing incidents and problems in one or more enterprise class ITSM platforms (ServiceNow, BMC Remedy, SolarWinds, and Autotask).
• Excellent communication, documentation, and customer-facing skills.
• Strong analytical and creative problem-solving skills.
• A desire to continue learning about emerging technologies.