Cyber Systems Engineer

Diverse Agile Solutions - Fort Meade, MD

Full-time - Mid Level

Fort Meade, MD

About the position

Cole Engineering is seeking an experienced Cyber Systems Engineer to support the Persistent Cyber Training Environment (PCTE) platform. This on-site role involves providing advanced IT support, addressing technical challenges, and ensuring that solutions align with customer objectives. The engineer will be a key member of the helpdesk team, responsible for maintaining the PCTE platform's performance and incorporating user feedback for continuous improvement.

Responsibilities

• Utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform.
• Provide a structured approach to service design, transition, and operation of IT services.
• Incorporate user feedback for ongoing improvements to the customer experience.
• Address IT incidents with precision and promptness, analyzing patterns to determine root causes.
• Regularly provide comprehensive reports detailing requests, resolutions, and progress status to stakeholders.
• Offer professional-level support for IT, virtual environments, and network functions.
• Manage and execute service requests, ensuring timely service delivery and user satisfaction.

Requirements

• 5-8 years of directly related experience supporting help desk operations.
• Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university (5 years experience in lieu of degree).
• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph.
• DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.
• Strong written and verbal communication skills to collaborate within a team environment.
• Meticulous attention to detail while entering user information to ensure accuracy.

Nice-to-haves

• Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
• Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using LDAP.
• Experience in maintaining and supporting networks in NSX/NSX-T.
• Ability to create, modify and implement scripts to accomplish tasks on Linux based systems.
• Flexibility in work schedule, including the ability to work different shifts and weekends.