Cybersecurity Associate Director - IAM Access Operations

About the position

The Cybersecurity Associate Director - IAM Access Operations position will be a key part of our Identity and Access Management (IAM) team within the Chief Security Office (CSO). This is a supervisory role responsible for leading an IAM Access Operations team in the U.S. The role will partner closely with a peer overseeing an IAM Access Operations team in India to drive alignment and collaboration as we transform into a best-in-class organization. Success in this fast-paced position requires exceptional interpersonal skills, sharp analytical thinking, and proven ability to deliver high-impact results in time-sensitive situations.

Responsibilities

• Define and execute application on-boarding strategy to IAM services including IGA, PAM, and Entra ID leveraging a factory model.
• Partner with ServiceNow product manager to define product roadmap and strategy for the ServiceNow platform to automate IAM business services.
• Develop enterprise-wide IAM governance frameworks, policies, and controls.
• Conduct market research and competitive analysis to identify opportunities for innovation and improvement.
• Develop and maintain a long-term product roadmap that aligns with business goals and stakeholder needs.
• Lead and direct an IAM Operations team in executing daily operations.
• Collaborate with cross-functional project teams to deliver projects on time and within scope.
• Monitor project progress, identify risks, and implement mitigation strategies as needed.
• Ensure effective communication and collaboration among team members and stakeholders.
• Prepare and publish leadership metrics covering KPIs and KRIs to measure operational efficiency.
• Direct and oversee enterprise-wide compliance with IAM security policies across all IT assets including applications and servers.
• Develop remediation plans for managing risk and ensure proper execution by the operations team.
• Supervise discovery, reporting, and remediation efforts for non-compliant privilege accounts.
• Engage with internal stakeholders and other business units to gather requirements and ensure alignment with organizational objectives.
• Act as the primary point of contact for all IAM application on-boarding, ServiceNow-related inquiries, and initiatives.
• Collaborate with Executive Leadership team delegates to support them with access management compliance activities.
• Partner and collaborate with international and diverse teams to ensure seamless day-to-day business operations.
• Establish processes to align work between U.S. and international teams, particularly the India operations.
• Establish and maintain high standards of quality for all deliverables.
• Conduct regular reviews and testing to ensure that the platform meets user expectations and complies with best practices.
• Implement and oversee Agile processes and methodologies in operational tasks.
• Partner with Product Managers to inform backlog prioritization and ensure alignment with business needs and strategic objectives.
• Provide operational insights to help prioritize features and tasks based on business value, stakeholder requirements, and resource constraints.
• Collaborate with development teams to clarify operational requirements and support effective implementation of solutions.
• Partner with internal audit and control teams to plan and deliver product features in compliance with IAM controls and processes.
• Identify gaps in existing solutions, gather requirements, and collaborate with product architecture and client teams to advocate for necessary enhancements.
• Oversee the escalation process from L1 and L2 support teams.

Requirements

• 15+ years of work experience with a bachelor's degree.
• 8+ years of experience in global organizations at IAM Operations leadership level.
• 6+ years of experience managing IAM operations services including application on-boarding, access certification, customer engagement, L2/L3 operations support.
• 10+ years' experience providing business and access operations support with SailPoint IGA and CyberArk PAM products.
• Strong technical and functional understanding of SailPoint IIQ, CyberArk PAM, and Delinea Active Directory bridging products.
• Sound knowledge of NIST and Cybersecurity frameworks.
• Experience in developing and implementing IAM governance frameworks, policies, and controls.
• Excellent project management skills, with a track record of successfully leading cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Experience with Azure DevOps a plus.

Nice-to-haves

• Organizational change management experience: comfortable driving people change with a track record of successfully navigating organizational changes.
• Demonstrated expertise in deploying effective, large-scale IAM programs, working effectively with a broad group of stakeholders.
• Strong understanding of applicable regulatory expectations for the design and deployment of IAM solutions.
• A clear record of strategic thinking, sound judgment, and superior problem-solving abilities.
• Flexible and creative thinker with strong execution skills; able to generate out-of-the-box solutions.
• Proven project management skills and experience.
• Relevant certifications such as CISSP, CISA, ITIL4 Foundation, or ISO/IEC 27001.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories.