Cybersecurity Biometrics Production Support - Senior Analyst, VP (C13)

$125,760 - $188,640/Yr

Citigroup

Full-time - Mid Level

10,001+ employees

Credit Intermediation and Related Activities

About the position

The position involves providing production support in cybersecurity, specifically focusing on Multifactor Authentication (MFA) and related components. The role requires collaboration with system administrators, developers, and analysts to troubleshoot issues, manage changes, and support service recovery procedures. The ideal candidate will act as a Subject Matter Expert, working closely with vendor support and internal teams to ensure the security and efficiency of the authentication infrastructure.

Responsibilities

• Support business and work with System administrators, developers, and analysts with troubleshooting issues.
• Perform change management and incident management utilizing documented procedures through Service Now or similar change management tools.
• Support service recovery procedures.
• Participate in Problem Management processes to identify solutions for recurring problems.
• Document problem resolutions and publish knowledgebase.
• Function as a Subject Matter Expert working with vendor support, System Administrators/Architects on a regular basis to track issues to closure.
• Support maintenance and migrations on the Authentication Infrastructure.
• Identify opportunities to automate and standardize information security controls and for the supported groups.
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions.

Requirements

• 5+ years' experience in cybersecurity providing production support around Multifactor Authentication (MFA) and related components.
• Proficiency in Linux-based environments (RHEL) including terminal commands, Unix shell scripting, critical production server support, application upgrades and project lifecycle/SDLC processes.
• Experience with MFA systems using Voice, Mobile Soft Tokens and SMS.
• Experience supporting REST and SOAP API web services calls with Middleware Products like IBM/Apache HTTP Server and Application Servers IBM WASND/Tomcat Servers.
• Experience with Mobile Biometrics is a big plus.
• Good knowledge on Mobile development Platforms (IOS, Android) is a plus.
• Familiarity with IT Service Management (ITSM) processes based on the ITIL framework.
• Bachelor's degree/University degree or equivalent experience.

Nice-to-haves

• Experience with Mobile Biometrics is a big plus.
• Good knowledge on Mobile development Platforms (IOS, Android) is a plus.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays