Cybersecurity Change Management Consultant

Wells Fargo - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

At Wells Fargo, we are looking for talented individuals who will put our customers at the center of everything we do. We seek candidates who embrace diversity, equity, inclusion, and belonging in a workplace where everyone feels valued and inspired. The Cybersecurity Change Management Consultant will join the Technology CyberSecurity Division's Platform Management team, which provides platform management and service operations, as well as operational reliability engineering support for the CyberSecurity organization. This role is crucial in ensuring that our change management processes are robust and effective, contributing to the overall security and resilience of our technology initiatives. The successful candidate will be a self-starter who can quickly ramp up and deliver results in less defined and constantly changing environments. They will need to demonstrate a proven ability to build high organizational awareness, autonomously navigate the organization, and engage key stakeholders effectively. Strong communication skills are essential, as the consultant will interact with both executive-level leadership and line management, requiring concise and effective verbal and written communication. In this role, the consultant will evaluate highly complex business problems and provide subject matter expertise for technology initiatives. They will support change, incident, and problem management routines, which include facilitating meetings, documenting approvals, and reporting on project statuses. The consultant will also be responsible for leading and maintaining process documentation, monitoring project schedules, and establishing controls to prevent and address risks within the organization. Compliance monitoring and gathering applicable evidence will also be part of their responsibilities, ensuring that the organization adheres to established controls and processes.

Responsibilities

• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives.
• Support change, incident, and problem management routines, including facilitation of meetings and documentation of approvals.
• Lead and maintain process or systems documentation, and monitor project schedules and deliverables.
• Establish controls and processes to prevent, identify, and address risks in the organization.
• Monitor compliance with controls, gathering applicable evidence.
• Manage and track/evaluate performance of large-scale program initiatives in a complex environment.
• Identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution.

Requirements

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of problem, incident, and change management experience.
• 2+ years' experience in risk management, IT Governance, compliance, regulatory, or audit function.
• 2+ years' experience in process documentation.

Nice-to-haves

• Advanced skills in Microsoft Office product suite, including PowerPoint, Excel, and Word.
• Advanced skills in Confluence.
• Excellent organizational skills.
• Demonstrated advanced verbal and written communications skills.
• Proven leadership skills and capabilities.
• Ability to work in a high-pressure environment with a customer-first approach.

Benefits

• Diversity and inclusion initiatives
• Employee support programs
• Health and wellness programs
• Professional development opportunities