Cybersecurity Operations Manager

Arinc International Of Canada Ulc - Sterling, VA

Full-time - Mid Level

Sterling, VA

10,001+ employees

About the position

Nightwing is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment with new cyber capabilities to address emerging threats. We are seeking a detail-oriented and proactive DevOps Operations Manager to join our team. This role is designed to provide essential support to our DevOps Program Manager and the broader team, focusing on optimizing operational processes, ensuring smooth day-to-day activities, and assisting with the implementation of strategic initiatives. While this position holds the title of Operations Manager, it is more of a team assistant role, providing hands-on support to enhance team efficiency rather than direct management responsibilities. The Operations Manager will assist the team in coordinating daily operations, scheduling meetings, and managing communications. This includes providing logistical support for team activities and events, identifying and suggesting improvements to operational processes and workflows, and helping to streamline tasks and increase efficiency across the team. The role also involves reviewing and analyzing operational metrics in ServiceNow, providing inputs into observed trends, and assisting teams to determine improvements. The Operations Manager will work closely with the Program Manager to track project milestones, deadlines, and deliverables, as well as assist with project documentation, taskers, reporting, and communication with stakeholders. Additionally, the Operations Manager will collect, organize, and analyze data to generate reports that support decision-making, provide insights to the Program Manager on operational performance and areas for improvement, and handle various administrative tasks such as managing taskers and preparing presentations. Ensuring that all team documentation is up-to-date and accessible is also a key responsibility, along with acting as a point of contact between the team and other departments or external partners. The role requires facilitating communication and collaboration to ensure alignment on key objectives and reviewing security risk assessment databases to ensure Risk Owners understand the findings and recommended risk mitigation strategies.

Responsibilities

• Assisting the team in coordinating daily operations, scheduling meetings, and managing communications.
• Providing logistical support for team activities and events.
• Identifying and suggesting improvements to operational processes and workflows, helping to streamline tasks and increase efficiency across the team.
• Reviewing and analyzing operational metrics in ServiceNow.
• Providing inputs into observed trends and assisting teams to determine improvements.
• Working closely with the Program Manager to track project milestones, deadlines, and deliverables.
• Assisting with project documentation, taskers, reporting, and communication with stakeholders.
• Collecting, organizing, and analyzing data to generate reports that support decision-making.
• Providing insights to the Program Manager on operational performance and areas for improvement.
• Handling various administrative tasks, such as managing taskers and preparing presentations.
• Ensuring that all team documentation is up-to-date and accessible.
• Acting as a point of contact between the team and other departments or external partners.
• Facilitating communication and collaboration to ensure alignment on key objectives.
• Reviewing security risk assessment database and ensuring Risk Owner understands the findings of the risk assessment and the recommended risk mitigation.

Requirements

• Must be a US Citizen
• Must be able to obtain TS/SCI clearance
• Must be able to obtain DHS Suitability
• 6 + years of experience supporting in cybersecurity operations
• Strong organizational and time management abilities
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools
• Proficiency in SharePoint and MS Teams
• Proficiency in ServiceNow or similar IT Service Management Tool (ITSM)
• Ability to work independently and as part of a team
• Problem-solving mindset with a focus on continuous improvement
• Attention to detail and a commitment to quality.

Nice-to-haves

• Experience in a project management environment
• Familiarity with ITIL processes or other operational frameworks
• Experience working in a government contracting environment
• IT Program Management Experience

Benefits

• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical, dental, vision, life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position.