Cybersecurity Support Analyst

Sentinel Technologies - Tempe, AZ

Full-time - Entry Level

Remote - Tempe, AZ

Administrative and Support Services

About the position

The Fortis by Sentinel Managed Security Analyst is responsible for supporting, administering, troubleshooting, and repairing customer issues with a focus on security across various technologies. This role requires excellent communication skills to assist customers effectively while ensuring security measures are upheld. The analyst will manage incidents and requests, stay updated on security intelligence, and may perform health checks and assist with incident response engagements as needed.

Responsibilities

• Support, administer, troubleshoot, and repair customer issues across a wide line of technologies with a security focus.
• Manage incidents and requests assigned to the team/personal queue within established Service Level Agreements (SLA).
• Perform health checks for various security products as needed.
• Assist with Incident Response engagements on an as-needed basis.
• Communicate effectively with customers to ensure security measures are upheld during requested changes.

Requirements

• Experience working with and supporting at least three of the following security technologies: Cisco Security Products, Various EDR Platforms, Illumio Zero Trust, Tenable Products, Horizon 3 Node Zero, Email Security Products, Darktrace.
• Understanding of network protocols and traffic flow in an enterprise environment.
• Ability to perform security listing of false-positives and evaluate security requests for change across multiple security platforms.
• Knowledge of Domain Name System (DNS) technologies and their security.
• Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
• Basic knowledge of Linux is a plus.
• Valid driver's license and proof of vehicle insurance.

Nice-to-haves

• Staying current on IT security trends, vulnerabilities, and news.
• Researching security enhancements and best practices.
• Recommending security enhancements and purchases.

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Employee Assistance Program
• Two weeks vacation
• Additional paid time-off for Personal and Sick
• Certification and hands-on training
• Discounts for local event entertainment and health clubs