Cybersecurity Support Analyst

Sentinel Technologies - Tempe, AZ

Full-time - Entry Level

Remote - Tempe, AZ

Professional, Scientific, and Technical Services

About the position

The Fortis by Sentinel Managed Security Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus. This role can be remote but must provide occasional support onsite at our Tempe, AZ location. The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data. Managed Security analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement changes. The Analyst will manage incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA). Vendor and service provider case management is expected. The analyst may also be expected to perform health checks for various security products as needed. The analyst may be required to assist with Incident Response engagements on an as needed basis.

Responsibilities

• Support, administer, troubleshoot, repair, and escalate customer issues across a wide line of technologies with a security focus.
• Assist customers with moves, adds, and changes while ensuring security measures are in place.
• Stay up to date on the latest security intelligence and hackers' methodologies.
• Manage incidents and requests within the established Service Level Agreement (SLA).
• Handle vendor and service provider case management.
• Perform health checks for various security products as needed.
• Assist with Incident Response engagements on an as needed basis.

Requirements

• Experience working with and supporting at least three of the following security technologies: Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO), Various EDR Platforms (Cylance, CrowdStrike, SentinelOne), Illumio Zero Trust, Tenable Products (IO, SC, Lumin), Horizon 3 Node Zero, Email Security Products (Proofpoint, Mimecast, Cisco Secure Email), Darktrace.
• Understanding of network protocols and traffic flow in an enterprise environment.
• Ability to perform security whitelisting of false-positives and evaluate security requests for change across multiple security platforms.
• Knowledge of Domain Name System (DNS) technologies and how they are secured.
• Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
• Ability to communicate clearly with verbal and written skills.
• Staying current on IT security trends, vulnerabilities, and news.
• Researching security enhancements and best practices.
• Recommending security enhancements and purchases.
• Basic knowledge of Linux is a plus.
• Must have a car for travel between locations and transportation of equipment.
• A valid driver's license and proof of vehicle insurance will be required.
• Legally authorized to work in the US without sponsorship.
• Must demonstrate a 'can-do' attitude.

Nice-to-haves

• Experience with Virtualization Technologies (VMware, Hyper-V).
• Basic knowledge of Linux.

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Employee Assistance Program
• Two weeks vacation
• Additional paid time-off for Personal and Sick
• Certification and hands-on training
• Discounts for local event entertainment and health clubs