Cybersecurity Training And Awareness Analyst Sr

Starbucks - Seattle, WA

Full-time - Mid Level

Seattle, WA

Food Services and Drinking Places

About the position

Starbucks Global Cybersecurity Team is dedicated to safeguarding the company's data and information assets through a multifaceted approach that includes engineering technology solutions, defining business requirements, and publishing standards and guidelines. A critical component of this mission is the training and awareness of partners regarding cybersecurity best practices. The Cybersecurity Training and Awareness Analyst Sr. plays a pivotal role in this initiative by launching comprehensive cybersecurity training programs, monitoring completion rates, and enhancing awareness through effective communication across various channels and programs targeting partners in North America and beyond. In this role, the analyst will design, develop, and deliver security awareness training programs that are tailored to different regions, including EMEA, Japan, China, and Hong Kong, as well as diverse audiences within the organization. This involves collaborating with subject matter experts to create engaging content such as e-learning modules, workshops, and communication materials. The analyst will also be responsible for monitoring the effectiveness of these programs and continuously improving the content based on feedback and emerging cybersecurity threats. Additionally, the analyst will partner with regional teams to customize awareness initiatives, taking into account cultural nuances and language differences. Close collaboration with HR, IT, and compliance teams is essential to integrate security awareness into onboarding processes, ongoing training, and policy communication. The analyst will develop and execute targeted awareness campaigns and events, such as phishing simulations and cybersecurity awareness month activities, while creating compelling content like videos, newsletters, and posters to promote security awareness across the organization. Establishing metrics to measure the impact of awareness programs, such as click-through rates and completion rates, is a key responsibility. The analyst will regularly report on program effectiveness to leadership and adjust strategies as necessary. Staying informed about the latest cybersecurity threats, trends, and attack vectors is crucial, as is the ability to translate technical information into accessible content for non-technical audiences. The analyst will work closely with the cybersecurity communications manager to ensure alignment and effectiveness in messaging.

Responsibilities

• Design, develop, and deliver security awareness training programs tailored to different regions and diverse audiences.
• Collaborate with subject matter experts to create engaging content, including e-learning modules, workshops, and communication materials.
• Monitor program effectiveness and continuously improve content based on feedback and emerging threats.
• Partner with regional teams to customize awareness initiatives, considering cultural nuances and language differences.
• Work closely with HR, IT, and compliance teams to integrate security awareness into onboarding, ongoing training, and policy communication.
• Develop and execute targeted awareness campaigns and events (e.g., phishing simulations, cybersecurity awareness month, capture the flag events).
• Create compelling content (videos, newsletters, posters) to promote security awareness across the organization.
• Establish metrics to measure the impact of awareness programs (e.g., click-through rates, completion rates).
• Regularly report on program effectiveness to leadership and adjust strategies as needed.
• Stay informed about the latest cybersecurity threats, trends, and attack vectors.
• Translate technical information into accessible content for non-technical audiences.

Requirements

• Experience designing and developing cybersecurity training and awareness programs.
• Bachelor's degree in a relevant field (e.g., Cybersecurity, Communications, Education).
• Strong communication skills and ability to engage diverse audiences.
• Familiarity with cultural differences and regional sensitivities.
• Analytical mindset to assess program effectiveness.
• Advanced problem-solving abilities.
• Strong written and verbal communication skills.
• Certified Information Systems Security Professional (CISSP) or equivalent certification desired.