ManpowerGroup - Raleigh, NC
posted 3 months ago
The Field Support Technician position is a critical role within our Fortune 500 client’s organization, located in Raleigh, NC. This is an onsite position with a duration of 4 months, with the potential for conversion into a full-time employee (FTE) role. The technician will be responsible for providing comprehensive desktop support, which includes troubleshooting PC hardware, managing Windows operating systems, and ensuring effective communication with end users. The role requires a strong focus on customer service, as the technician will engage with various internal teams, including Marketing, to address their technical needs promptly and efficiently. In this fast-paced environment, the technician will triage incoming ticket requests, prioritize tasks, and maintain routine reporting and data integrity. Daily responsibilities will encompass a wide range of activities, from setting up new users and reimaging desktops to overseeing the daily operations of the local area network. The technician will also provide level I & II support for both software and hardware issues, ensuring that all systems are functioning optimally and that any problems are resolved swiftly. The ideal candidate will possess a strong technical background, with at least 4 years of experience in a similar role, although 10+ years is preferred. A high school diploma or GED is required, along with CompTIA A+ certification. Additional certifications such as CompTIA Network+ and Dell Hardware certification are advantageous. The technician will also be expected to troubleshoot desktop virus and malware issues, maintain backups of network files, and perform service administration tasks to uphold manufacturer warranties. This position is essential for maintaining the integrity and efficiency of the company’s IT operations, making it a vital part of the team.