D365 CE (Sales Marketing, Customer Service) Solution Architect, Managed Services

About the position

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition. As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions. A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Responsibilities

• Must be the single main D365 CE suite product point of contact.
• Must be able to own and balance 5-10 projects per week at a smaller capacity.
• Lead operation Runbook activities.
• Own and communicate current and upcoming product versions, roadmaps, and plans.
• Assist and own project estimations.
• Guide team on best practice and system Architecture.
• Lead and deliver small engagements and projects.
• Possess in-depth knowledge of Dynamics 365 Sales modules and functionalities.
• Stay up to date with the latest features and trends in the Dynamics 365 Sales platform.
• Technical understanding of Azure, including Azure Lifecycle Management, Azure functions, and Code repos.
• Oversee client architecture and align with client goals and quality standards by regular meetings with customers.
• Ensure and drive overall client satisfaction.
• Own, maintain, and delegate work and escalations appropriately.
• Identify opportunities for optimization and improvement.
• Review FDD and ticket estimates prepared by Senior Consultants.
• Implement feedback loops to improve processes and team performance.
• Experience working with business stakeholders to develop strategies and road maps for feature roll outs.

Requirements

• BA/BS
• Strong D365 CE, FS, Marketing, and Customer Service knowledge
• 8+ years designing and delivering D365 solutions with various integration and 3rd party components.
• Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors.
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.

Nice-to-haves

• Microsoft D365 & Power Platform certifications a plus
• Microsoft SharePoint, Business Intelligence, and Omnichannel experience a plus
• Proficiency in JavaScript, TypeScript, Power shell, SSIS, and Power BI/Reporting

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work