Dairy Clerk

Hy-Vee - Sioux Center, IA

Full-time

Sioux Center, IA

Food and Beverage Retailers

About the position

The Dairy Clerk at Hy-Vee is responsible for providing exceptional customer service while managing dairy merchandise. This role involves ensuring product quality, maintaining cleanliness, and supporting customers in their shopping experience. The Dairy Clerk plays a vital role in upholding the company's commitment to a positive shopping environment and customer satisfaction.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Makes note of and passes along customer suggestions or requests to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise and ensures cleanliness in the department, including cleaning off cases and sweeping the floor.
• Builds end caps display and fills through the week as necessary.
• Orders product and supply that is requested by the department manager.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.
• Participates in the physical inventories (monthly and quarterly).
• Checks invoices against delivered product when asked.
• Assists in other areas of the store as needed.

Requirements

• Less than high school education or equivalent experience.
• Six months or less of similar or related experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform simple addition and subtraction, and to copy figures, count, and record information.
• Must be able to understand and follow verbal or demonstrated instructions.