Dairy Monitoring Customer Success Specialist (Kansas, Colorado, Arizona)

Merck KGaA Darmstadt Germany - Trenton, NJ

Full-time - Entry Level

Trenton, NJ

Chemical Manufacturing

About the position

The Dairy Monitoring Customer Success Specialist will serve as the primary contact for customers in the dairy industry, ensuring they receive exceptional service and support. This role focuses on training customers on the use of technology solutions, helping them to effectively utilize data related to animal health and production. The specialist will work closely with customers to facilitate a smooth implementation of products and provide ongoing support to enhance customer satisfaction and operational efficiency.

Responsibilities

• Conduct basic training sessions with new customers to ensure understanding of the technology portfolio.
• Monitor customer progress and address challenges or issues promptly and professionally.
• Collaborate with the implementation team for seamless delivery and setup of the monitoring system.
• Build and maintain strong relationships with customers, offering ongoing support and guidance.
• Stay updated with industry trends and best practices to provide valuable insights to customers.
• Act as an ambassador for the company, promoting the technology portfolio and its value to the dairy industry.
• Develop and deliver training for end customers, dealers, and distributors on software use and data interpretation.
• Customize user portal and reports to improve user experience with the software.
• Integrate third-party management software with Sensehub Dairy software.
• Recommend process changes to improve customer operations.

Requirements

• Strong understanding of the dairy business.
• Excellent communication skills.
• Ability to provide effective training and support.
• Customer-focused mindset.

Nice-to-haves

• Experience in customer service or support roles.
• Familiarity with technology solutions in agriculture or livestock management.

Benefits

• Comprehensive technology portfolio for optimizing operations.
• Support for ongoing training and development.