Dairy Monitoring Customer Success Specialist (Kansas, Colorado, Arizona)

Merck & Co.

Full-time - Entry Level

Onsite

Chemical Manufacturing

About the position

The Dairy Monitoring Customer Success Specialist will serve as the primary point of contact for customers, ensuring they receive exceptional service and support while utilizing the company's technology portfolio. This role is essential in helping customers maximize the value of the technology, providing training, and assisting with the implementation of sensor technology related to dairy management. The specialist will work closely with customers to understand their needs and deliver tailored solutions, contributing to the overall success of the dairy industry through innovative technology and customer engagement.

Responsibilities

• Conduct basic training sessions with new customers to ensure understanding of technology portfolio.
• Monitor customer progress and address challenges promptly and professionally.
• Collaborate with the implementation team for seamless delivery and setup of monitoring systems.
• Build and maintain strong relationships with customers, offering ongoing support and guidance.
• Stay updated with industry trends to provide valuable insights to customers.
• Act as an ambassador for the company, promoting technology portfolio value.
• Develop and deliver training on software use, reports, and sensor technology interpretation.
• Customize user portal and reports to enhance user experience.
• Integrate third-party management software with Sensehub Dairy software.
• Recommend process changes for full implementation of sensor technology.
• Audit herds to determine financial impacts and benefits of the Sensehub Dairy system.
• Consult with owners and managers to improve customer experience.
• Ensure all customer inquiries are addressed and documented in CRM.
• Recommend improvements to quick guides and customer communication.
• Lead educational efforts for dairy management teams and consultants.
• Conduct on-site meetings with livestock monitoring accounts to ensure success.
• Gather testimonials, case studies, and video clips for marketing purposes.
• Raise issues and recommend improvements to support services.
• Manage multiple projects using project management skills.
• Support the sales process by consulting with prospects.

Requirements

• Bachelor's degree in animal science, dairy science, or related discipline preferred.
• Experience with herd management software (DairyComp, Bovisync, PC Dart, etc.).
• Proven experience in the dairy industry with a strong understanding of dairy farming practices.
• Excellent communication skills to convey technical concepts to non-technical individuals.
• Highly patient and customer-oriented with a commitment to customer success.
• Exceptional problem-solving abilities with a proactive mindset.
• Strong organizational skills to multitask and prioritize responsibilities.
• Proficiency in using technology, including software applications and monitoring systems.
• Background as a dairy herdsperson, reproduction specialist, or nutritionist.
• Valid U.S. motor vehicle driver's license without restriction.
• Minimum of three years working in dairy management, reproduction, or as a nutritionist/consultant.

Nice-to-haves

• Bilingual in English and Spanish preferred.

Benefits

• Remote work flexibility
• Comprehensive technology portfolio for dairy management
• Ongoing training and support for career development