Dairy Monitoring Customer Success Specialist (Kansas, Colorado, Arizona)

About the position

We are seeking a highly motivated and customer-focused individual to join our team as a Dairy Monitoring Customer Success Specialist. In this role, you will be the first line of contact for our valued customers, providing them with excellent service and support. You will play a crucial role in ensuring our customers have a seamless experience with our technology portfolio and are able to derive maximum value from it. This position requires a strong understanding of the dairy business, excellent communication skills, and the ability to provide patient and effective training. The Dairy Monitoring Customer Success Specialist will join our company's Animal Health's Livestock Technology Solutions division and will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk production, as well as assist the customer and their staff on the change management journey related to the implementation of our products. Our data-driven solutions are used by farmers and companies to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers' hands, our solutions empower them to act in a timely manner to safeguard their animals' health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Our territory representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.

Responsibilities

• Conduct basic training sessions with new customers, ensuring they have a thorough understanding of our technology portfolio and how to utilize it effectively.
• Monitor customer progress and address any challenges or issues that arise promptly and professionally.
• Collaborate closely with the implementation team to ensure seamless delivery and setup of the monitoring system.
• Build and maintain strong relationships with customers, offering ongoing support and guidance to maximize their satisfaction.
• Stay up to date with industry trends, advancements, and best practices to provide valuable insights and recommendations to customers.
• Act as an ambassador for our company, promoting our technology portfolio and showcasing the value it brings to the dairy industry.
• Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols and KPIs, and how to successfully enter, interpret and analyze the sensor technology information, including reproduction, health, and milk data.
• Customize user portal and user reports to improve the user experience with software.
• Integrate third party management software with Sensehub Dairy software.
• Recommend changes to customers current process allowing for full implementation of sensor technology.
• Audits herds to determine the financial impact, management, and personal benefits to producers who purchase the Sensehub Dairy system.
• Consult with owners, managers and users as required to improve customer experience.
• Ensure all questions are expediently addressed, resolved, and documented in CRM.
• Recommend additions to quick guides and customer communication for improvements.
• Ensure Users are Successful.
• Lead effort to educate dairy management teams, nutritionists, consultants, and veterinarians. This includes onsite visits to users and consultant sites.
• Conduct on site meetings with our company's Animal Health livestock monitoring accounts to ensure success with the deployment of systems.
• Assist with gathering of testimonials, case studies and video clips.
• Actively raise issues and recommend improvements to support services.
• Use project management skills and organization to successfully manage multiple projects at once.
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
• Interface with global marketing and local marketing teams to recommend improvements for our company's Animal Health livestock monitoring sensor technology.
• Work with partners to organize User groups and farm demonstration.

Requirements

• Bachelor's degree in animal science, dairy science, or related discipline preferred.
• Herd Management software experience (DairyComp, Bovisync, PC Dart, etc.).
• Proven experience working in the dairy industry, with a strong understanding of dairy farming practices and challenges.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical individuals.
• Highly patient and customer-oriented, with a strong commitment to ensuring customer success.
• Exceptional problem-solving abilities, with a proactive and solution-oriented mindset.
• Strong organizational skills, with the ability to multitask and prioritize responsibilities.
• Proficiency in using technology, including software applications and monitoring systems.

Nice-to-haves

• Bilingual English and Spanish preferred.

Benefits

• Bonus eligibility
• Long term incentive if applicable
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays
• Vacation
• Sick days