Dairy Monitoring Customer Success Specialist (Texas, New Mexico)

Unclassified - Irving, TX

Full-time - Mid Level

Onsite - Irving, TX

About the position

The Livestock Technology Solutions Customer Success Specialist is responsible for delivering and developing training for end customers, distributors, and distributor representatives. This role focuses on ensuring that users can effectively enter, interpret, and analyze sensor technology data related to reproduction, health, and milk. The specialist will assist customers in managing the change associated with implementing these products, ultimately enhancing animal health and production outcomes through data-driven solutions.

Responsibilities

• Deliver and develop training for end customers, dealers, and distributors on software use, reports, protocols, and KPIs.
• Train end users to successfully enter, interpret, and analyze sensor technology information, including reproduction, health, and milk data.
• Customize user portal and user reports to improve the user experience with software.
• Integrate third-party management software with SenseHub Dairy software.
• Recommend changes to customers' current processes for full implementation of sensor technology.
• Audit herds to determine the financial impact and benefits of the SenseHub Dairy system.
• Consult with owners, managers, and users to improve customer experience.
• Ensure all questions are addressed, resolved, and documented in CRM.
• Recommend additions to quick guides and customer communication for improvements.
• Lead efforts to educate dairy management teams, nutritionists, consultants, and veterinarians through onsite visits.
• Conduct onsite meetings with livestock monitoring accounts to ensure success with system deployment.
• Assist with gathering testimonials, case studies, and video clips.
• Raise issues and recommend improvements to support services.
• Manage multiple projects using project management skills and organization.
• Support the sales process by consulting with prospects to ensure comfort with software and reports.
• Interface with global and local marketing teams to recommend improvements for livestock monitoring technology.
• Organize user groups and farm demonstrations with partners.

Requirements

• Bachelor's degree in Animal Science or related discipline preferred.
• Experience with herd management software (e.g., DC305, PC Dart).
• Background as a dairy herdsman, reproduction specialist, or nutritionist.
• Valid U.S. motor vehicle driver's license without restriction.
• Minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.
• Excellent written, verbal, and MS Office skills.
• Strong organization and coordination skills to manage time and interactions with customers, dealers, distributors, and internal teams.

Nice-to-haves

• Bilingual in English and Spanish preferred.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities